What maintenance and support services are included during the rental period?
During your stairlift rental period, servicing, safety checks and repairs required through normal use are included, with technical support available if an issue arises. We can provide operating guidance and arrange an engineer visit where necessary; your rental agreement confirms any exclusions or charges for damage outside normal use.
During your stairlift rental period, routine servicing, safety checks and repairs needed because of normal use are included, with technical support available if you have a problem. If the lift stops working or develops a fault, contact us promptly so we can provide guidance and arrange an engineer visit where necessary. Your rental agreement remains the definitive record of what is included and any exclusions or charges.
Routine maintenance and safety checks
Rental stairlifts are maintained to help keep them safe and reliable throughout the agreed hire period. Servicing may include checking the track, seat, armrests, controls, safety sensors, battery system and other operating components. The engineer will identify wear or faults that could affect performance and make adjustments or repairs where required.
Maintenance arrangements can vary according to the stairlift model, how long it is hired and the terms of your agreement. We will explain any planned servicing requirements and how visits are arranged. You should not attempt to dismantle, alter or repair the stairlift yourself, as this can create a safety risk and may affect your rental cover.
Faults, breakdowns and repairs
Technical faults arising through normal operation are dealt with under the rental support arrangements. We can first help you check straightforward issues, such as whether the lift is correctly switched on, whether the charging point is unobstructed or whether a safety sensor has been triggered. If the problem cannot be resolved safely over the telephone, an engineer visit can be arranged.
Repairs may involve adjusting the equipment, replacing a worn or faulty component, or taking further action where the stairlift cannot be returned to service immediately. Keep the stairlift switched off if it is making an unusual noise, showing a fault indication, or behaving unpredictably. Do not continue using it if doing so could put you or another person at risk.
Operating advice and customer support
Support is available if you are unsure how to use a control, park the stairlift, charge it correctly or respond to a warning indicator. We can also clarify practical points about the rental arrangement, including reporting a fault, arranging access for an engineer and what to do if the lift is not required temporarily.
If more than one person uses the stairlift, make sure each user understands the controls and the basic safety instructions provided at installation. Keep the user guide available and report changes in the user’s mobility or any difficulty using the seat, footrest, belt or controls. These details can help us determine whether an adjustment, additional advice or an engineer assessment is needed.
What is usually not covered
Support for normal use does not generally cover damage caused deliberately, misuse, unauthorised alterations, impact, neglect or circumstances outside the equipment’s ordinary operation. Loss or damage to removable parts may also be treated differently under the agreement. Charges can apply where an engineer visit or replacement is required because of an excluded cause.
For this reason, avoid storing items on the stairs or track, do not force the seat or controls, and keep liquids away from the electrical parts. Tell us about any accidental damage as soon as possible rather than attempting a repair. We can then explain the available options before further work is carried out.
How to report a problem
- Stop using the stairlift if there is a safety concern or an unusual fault.
- Make a note of what happened, including any warning light, sound or error message.
- Contact us using the support details provided with your rental paperwork.
- Follow the telephone guidance and arrange an engineer visit if required.
- Keep the area around the stairlift accessible so the engineer can inspect and work on the equipment safely.
If your circumstances change during the rental, contact us before moving the stairlift, changing the installation location or allowing another person to alter its settings. We can confirm whether the equipment remains suitable and whether any additional arrangement is needed. Always refer to your rental agreement for the precise coverage, response arrangements and exclusions applying to your stairlift.
During a stairlift rental, faults caused by normal use are generally covered by the agreed maintenance and support arrangements. If the stairlift stops, makes an unusual noise or displays a warning, stop using it if it may be unsafe and contact us using the support details in your rental paperwork.
We can provide telephone guidance for straightforward checks, such as confirming the power supply or whether a safety sensor has been activated. If the issue cannot be resolved safely, we can arrange an engineer visit to inspect, adjust or repair the stairlift. Do not attempt to dismantle or modify the equipment, as this could create a safety risk and may affect your rental cover.
Need help with stairlift maintenance or support?
If you need help with stairlift maintenance, a fault or the support included in your rental agreement, contact our team using the details provided with your rental paperwork. We can provide guidance and arrange an engineer visit where necessary.