What certifications or guarantees come with a reconditioned stairlift?

A reconditioned stairlift should be supplied with evidence that it has been inspected, serviced, safety-tested and correctly installed, together with written details of the guarantee. The exact documents depend on the model, its age and the work carried out, but a reputable supplier should be able to explain the stairlift’s conformity information, test results and guarantee terms before installation.

Conformity and safety documentation

A stairlift is machinery and should meet the safety requirements that applied when it was manufactured or placed on the market. You should be given, or be able to request, relevant conformity information for the model. This may include:

• the manufacturer’s declaration of conformity or equivalent documentation;
• the appropriate conformity marking for the model and where it is being installed, such as UKCA or CE where legally applicable;
• the manufacturer’s instructions and safety information;
• the stairlift’s model and serial number; and
• records showing what inspection, repair and testing were completed during reconditioning.

A reconditioned stairlift does not necessarily receive a completely new product certificate. In many cases, its original conformity documentation remains relevant, while the reconditioning and installation records demonstrate that the particular unit has been checked and made ready for use. The installer should also confirm that any replacement parts are suitable for the model and that modifications have not compromised its safety.

Installation and commissioning records

After fitting, the installer should carry out commissioning checks on the track, seat, carriage, controls, sensors, safety edges, swivel or hinged parts, charging system and batteries. The stairlift should be tested on the customer’s staircase, including its stopping and starting functions and any safety mechanisms. A written installation or commissioning record should identify the stairlift, confirm that it has been tested and note any instructions given to the user.

Where electrical work is involved, the installer should complete the relevant electrical safety checks and provide any applicable documentation. The exact certificate depends on the type of electrical work and how it is connected, so a stairlift installation does not automatically come with a standard household electrical certificate. Ask what checks have been carried out and which records apply to your installation.

What the guarantee should cover

The guarantee for a reconditioned stairlift should be provided in writing. It commonly covers faults with the stairlift and may include parts, labour and attendance at the property, but the scope varies between suppliers. Check whether it covers:

• the motor, gearbox, carriage, controls and charging equipment;
• batteries, which may have separate terms or exclusions;
• call-outs, diagnosis, labour and replacement parts;
• the track and any fitted accessories;
• the installation itself, including faults caused by incorrect fitting; and
• the period of cover and whether the guarantee can be transferred if the stairlift is moved.

The guarantee should also explain exclusions. These may relate to accidental damage, misuse, unauthorised repairs, failure to follow operating instructions, normal wear and tear, water damage on an outdoor installation, or consumable items. A supplier should not describe a guarantee as comprehensive if important components or labour are excluded. Keep the guarantee, invoice, installation record and maintenance information together so they are available if support is needed.

Guarantee, warranty and your legal rights

These terms are sometimes used interchangeably, although they can have different contractual meanings. A manufacturer’s warranty may apply only to certain components, while the installer’s guarantee may cover the reconditioning work and installation. Confirm who is responsible for each part of the cover and how to report a fault.

A written guarantee is in addition to, and does not remove, your statutory rights as a consumer. If the stairlift is faulty, not as described or not installed with reasonable care and skill, consumer law may provide rights regardless of the wording of a commercial guarantee. The guarantee should not be used to discourage you from raising a valid issue under those rights.

Questions to ask before accepting the stairlift

1. Which safety and functional checks were completed, and can I see the test or commissioning record?
2. What conformity documents apply to this model and installation?
3. Does the guarantee cover parts, batteries, labour and call-outs?
4. What exclusions, response arrangements and maintenance conditions apply?
5. Who should I contact if the stairlift stops working?
6. Will the guarantee remain valid if another qualified engineer services the stairlift?

Independent Stairlifts can explain the documentation supplied with a particular reconditioned stairlift and identify exactly what is covered before you proceed. If any certification, test record or guarantee term is unclear, ask for clarification in writing rather than relying on a verbal assurance.