What guarantees do you offer to ensure my reconditioned stairlift remains reliable and safe over time?

Our reconditioned stairlifts are supplied with a written warranty covering the parts, workmanship and safe operation specified in your agreement, for the warranty period stated in that documentation. Before installation, the lift is inspected, serviced and safety-tested. If a covered fault occurs during the warranty period, our aftercare team will assess the problem and arrange the appropriate repair or replacement in line with the warranty terms.

Because a reconditioned stairlift has previously been used, the warranty is especially important. It confirms the condition in which the lift has been supplied and sets out the support available if a covered component or installation issue affects its performance. The warranty does not necessarily cover every part indefinitely, so please keep your agreement available and check:

• the start date and length of the warranty;
• which components and types of fault are included;
• whether parts, labour, call-outs or replacement work are covered;
• any conditions relating to servicing, use or reporting faults; and
• any exclusions that apply to accidental damage, misuse, unauthorised alterations or normal wear.

Our checks before installation are designed to identify safety or reliability concerns before the stairlift is put into use. This includes assessing the lift and its key operating functions, completing necessary servicing and carrying out safety tests. We also check that the installation is suitable for your staircase and that you understand the controls, charging arrangements and essential safety guidance.

The warranty works alongside aftercare support. If your stairlift stops, moves irregularly, makes an unusual noise, fails to charge or displays a fault indication, contact us promptly rather than continuing to use it if you believe it may be unsafe. We will establish the symptoms, advise whether the lift should remain out of use and arrange an appropriate response. Do not attempt to remove covers, bypass safety features or carry out electrical or mechanical repairs yourself, as this could create a safety risk and may affect warranty cover.

Reliability over time also depends on appropriate use and routine care. Follow the operating instructions, keep the track and landing areas clear, use the seat belt or safety features as instructed, and report changes in performance early. Where your agreement includes planned maintenance or an aftercare plan, these visits can help identify wear, check important functions and deal with issues before they become more disruptive. Maintenance provision and any associated charges will depend on the plan you selected.

If a fault is found not to fall within the warranty, we will explain the reason and discuss the available repair or replacement options before chargeable work is undertaken, where practicable. The warranty does not replace your legal rights as a consumer, which may also apply depending on the circumstances of your purchase. If you are unsure whether an issue is covered, contact us with your customer and stairlift details so that we can check the agreement and advise you accurately.