How do I go about selling my current stair lift back to Independent Stairlifts?

You can ask Independent Stairlifts to assess your current stairlift for purchase, removal and possible refurbishment. Contact us with the lift’s make and model, its age if known, its condition, your address and details of the staircase. We will confirm whether it is suitable for consideration and explain the inspection, valuation and removal process before you make any decision.

Eligibility depends on the individual lift. We generally need to establish that the stairlift is legally yours to sell, rather than rented or subject to outstanding finance. The model must also be one that can be safely removed, supported and potentially refurbished. Age, availability of replacement parts, technical condition and whether the lift has a practical resale application will all be considered.

When you contact us, it is helpful to provide:

• The manufacturer, model and serial number, if available
• Any purchase, installation or servicing documents
• Details of faults, repairs or replacement parts
• Information about the staircase, including whether it is straight, curved or outdoors
• Clear photographs of the stairlift, rail, controls, batteries and charging point
• Confirmation that the lift is currently working, if it is safe to operate

Photographs and initial details can help us identify whether further assessment is worthwhile, but they do not replace an inspection. A stairlift may appear to be in good condition while still needing checks on its batteries, drive system, safety sensors, charging equipment, carriage and rail. Do not remove the lift yourself or allow anyone to dismantle it before we have assessed it, as this could create safety risks and affect its condition.

The valuation is based on the lift’s condition and potential for safe reuse. We may consider its age, model, service history, remaining working life, condition of key components, availability of parts and the likely cost of professional removal, testing and refurbishment. The design of the staircase and the condition of the rail may also be relevant, particularly where the lift is curved or has been adapted to a specific layout. Any valuation or offer will be explained to you clearly, and you are not required to proceed.

If you accept the offer, we will agree the arrangements for paperwork, payment and removal. A trained engineer should disconnect and remove the stairlift, taking care to protect the stairs, walls and surrounding areas. The exact arrangements depend on the property and the type of installation. If you use the stairlift for daily mobility, tell us when making contact so that removal can be planned appropriately and safely.

After removal, a suitable lift may be inspected, cleaned, tested and refurbished before being offered for reuse. This does not mean that every component will be retained or that every returned stairlift can be resold. Some lifts may be unsuitable because of their condition, age, damage, missing parts or the cost of returning them to a safe standard. In that situation, we will explain the position rather than proceeding with an unsuitable purchase.

If you are replacing the lift with another mobility solution, we can discuss the timing so that removal and any new installation are coordinated where possible. If you are selling because your mobility needs have changed, make sure alternative access arrangements are in place before the stairlift is taken out of service.

To begin, contact Independent Stairlifts and provide the lift details, photographs and your preferred contact information. We can then advise whether an assessment is appropriate, what information is still needed and what the next step will be.