What should I do if I want to trade my stairlift for a different model?

If you want to trade your stairlift for a different model, contact Independent Stairlifts before arranging its removal or buying a replacement. We can assess the existing stairlift, inspect your staircase and discuss why you need a different model. This allows us to confirm whether a trade-in is suitable and recommend a safer, more appropriate solution for your home.

Start with an assessment. A stairlift that no longer suits you may still be technically serviceable, but the reason for changing it is important. Your mobility, confidence, balance, transfer ability and seating position may have changed. You may also need a different arrangement because of changes to the staircase, a new user, a change of property or difficulty using the controls. We will consider these points rather than treating the replacement as a like-for-like exchange.

The assessment normally considers:

• the shape, width and layout of your staircase;
• whether the staircase is straight, curved or external;
• the make, model, age and condition of your current stairlift;
• the seat, arms, controls, footrest and safety features you currently use;
• your ability to get on and off the lift safely;
• the direction of travel, landing space and available room at the top and bottom of the stairs; and
• any changes in your mobility or the needs of another intended user.

Do not remove the existing stairlift yourself. Removing a lift can involve electrical connections, wall or stair fixings and, in the case of a curved stairlift, a rail made specifically for that staircase. Taking it out before it has been assessed may affect its resale or trade-in value and could leave fixings or other parts that need attention. Leave the equipment in place and, where possible, keep the charger connected so its condition can be assessed accurately.

We will check whether the current lift can be traded. The value and suitability of a trade-in depend on factors such as the stairlift’s age, working condition, appearance, service history, availability of replacement parts and whether it can be refurbished for another staircase. Straight stairlifts are often easier to reassign than curved models because curved rails are usually made for a particular staircase. However, every lift is assessed individually, and a curved stairlift may still have a value depending on its specification and condition.

A trade-in does not always mean that the old lift will cover the full cost of the replacement. After assessing both the existing equipment and the proposed model, you should receive a clear explanation of the available options and any balance payable. Ask for the quotation to set out what is included, such as removal, preparation, installation, alterations, delivery or any additional accessories required for the new arrangement.

Choose the replacement based on safe use, not just appearance. A different model may provide a more suitable seat, improved support, easier controls or a better method of transferring on and off the lift. Features such as a powered swivel seat, a hinged or shorter footrest, adjustable controls or a more supportive seat may be relevant, but they should be selected according to your staircase and individual needs. A model that looks suitable may not provide enough clearance or landing space in your home.

If the replacement is for another person, they should be involved in the assessment wherever possible. The person using the lift should be able to operate the controls, sit securely and understand the basic safety instructions. If their condition or mobility is changing, mention this during the assessment so that the recommended model is not based only on current circumstances.

Plan the changeover carefully. The existing stairlift will usually need to remain available until the replacement installation is ready, particularly if you rely on it to access essential rooms. We can discuss the order of work, removal of the old equipment and installation of the new model. Do not assume that the existing rail, wiring or charging points can be reused, as this depends on the design and condition of the equipment and the requirements of the replacement.

Before agreeing to the trade, confirm:

• which stairlift is being supplied and whether it is new, reconditioned or previously used;
• how the value of your existing lift has been assessed;
• what work will be carried out to remove the old lift and install the replacement;
• whether any stair, wall or electrical repairs are excluded;
• what warranty, servicing and aftercare apply to the replacement; and
• what happens if the existing lift cannot be resold or the proposed model is found to be unsuitable.

If your current stairlift is not in suitable condition for resale, a trade-in may not be available. It may still be possible to arrange professional removal and discuss a suitable replacement separately. The important point is to have both lifts assessed before making arrangements, so the new model fits the staircase and supports the way you need to use it.

To begin, contact Independent Stairlifts with details of your current stairlift, the reason you want to change it and any difficulties you are experiencing. Photographs of the staircase and lift may help with an initial discussion, but a proper assessment is needed before confirming the trade-in, replacement model and installation arrangements.